Nexio picks up when a customer taps call on your WhatsApp Business number or dials your support line. It talks like a real person, knows your products, and never sleeps.
By Xarasoft AI · Lahore, Pakistan
Almost every support headache traces back to the same root cause — humans are a fixed cost that can't stretch to meet demand.
Salary plus bonus. A fixed cost whether calls come in or not.
Night, weekend and Eid callers wait until office hours — or hang up.
Human quality varies. Agents leave. Training and re-hiring never stops.
Sale days and Eid triple volume — but you can't hire fast enough.
The math nobody does — what a human minute really costs:
Natural Urdu + English code-switching — the way Pakistani customers actually talk. Press play.
🔒 Sample call plays in your browser. Replace public/assets/nexio-demo.m4a to swap in a different recording.
Taps the call button on your WhatsApp Business profile, or dials your support line. Nothing changes for them.
In one ring. It knows their previous orders, your current catalogue, delivery status, and policies.
Handles 80–90% of calls fully. Complex cases escalate to your human team with full context.
Handles code-switching mid-sentence, the way real Pakistani customers speak.
Answers within milliseconds. No hold music, no queue, no dropped calls.
Trained on your full Shopify catalogue — pricing, sizes, colours, availability, all live.
Returns, exchanges, delivery timelines, COD flows — answered right, every time.
Understands slang, casual phrasing and voice notes — not just formal script prompts.
No bad days. No mood. No trainee learning on the job. Every call handled the same.
Approved and live. Nexio answers when your customer taps ‘call’ inside WhatsApp.
Customers can also dial a regular Pakistani number. We route it into Nexio.
Real-time product data. Update prices or stock and Nexio knows immediately.
TCS, Leopards, BlueEx, Postex — live tracking lookups and delivery estimates.
Complex issues warm-transfer to your team with the full conversation context.
Your FAQ doc, policies and past chats become Nexio’s knowledge base.
Real-time view of every conversation happening now. Filter by status, agent, product.
Every call recorded and transcribed. Searchable by customer, product or keyword.
Escalations become tickets. Assign, track resolution time, close the loop.
Volume, resolution rate, escalation rate, CSAT — in your inbox every Monday.
Slide to match your team size. The percentage saved holds at every size — the rupees add up fast as you grow.
No annual bonus, performance incentives or perks budget.
Eid, Ramadan, public holidays — same low rate, no premium.
Nexio doesn't get sick or take mental-health days.
No hiring or exit costs. No 3-month training ramps.
Humans are paid 8 hours, work calls for 3. You pay only for minutes used.
Traditional BPOs charge more in sale season. We don't — same rate all year.
The more you use, the less each minute costs.
Setup fee paid, access shared, discovery call with your CX and ops team.
Nexio trained on your catalogue, policies and FAQs. Shopify + courier APIs connected.
You test on a private number. We iterate on tone, scripts and edge cases together.
Switched onto your production number. Weekly check-ins for the first month.
Meta made it generally available in mid-2025. We were among the first tech providers in Pakistan to get it approved.
The gap between AI and human voice has closed. Customers can't reliably tell — and don't care once they get an instant answer.
Good CX agents cost 30–40% more than two years ago. The human-vs-AI economics improve every quarter.
Early adopters become the names cited in the industry. Your competitors will follow in 12 months.
Three ways to move forward — pick whichever fits.
20 minutes on a video call. See the dashboard and hear Nexio handle a real support scenario for your brand.
Sign the standard agreement. We onboard in 7–14 days. First bill after real usage in Month 1.
For enterprise buyers: a tailored proposal with usage estimate, ROI model and integration roadmap.
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